Extended Support Service
Extended Support Service package is developed to provide you with more benefits in support and assistance for your website migration process.
This package includes the following features:
- Migration of up to 5 000 pagesAlong with the related entities such as users, comments, internal links, images, etc.;
- Customized data migrationIn case you have some specific data migration requirements, delegate the task to our team;
- 10 hours of Technical SupportEach second of our technical assistance will be dedicated solely to your needs and demands. It also means that our support team will help you make the migration smooth and flawless;
- Migration made on timeOnce you request the Extended Support Service, your migration will be completed in up to 14 business days;
- Personal Account ManagerWho will provide you with the detailed insights on your migration progress and answers to all your questions;
- Pre-migration AuditBy analyzing your existing CMS/forum board, its configuration and hosting parameters, our team will find out whether your migration process is well-ordered and accurate;
- Migration SetupOur team can entirely manage your migration setup. To enable us to do the job for you, you’ll have to provide us with the required access details;
- Demo Migration and the Results PreviewOur team will handle Free Demo Migration of 10 content pages to give you an opportunity to observe the new look of your future website/forum beforehand;
- After Migration AuditTo ensure that your data has been migrated in a proper way, our team will check your database and verify the migration results;
- 1 Remigration Within 14 DaysIn case you will need to perform re-migration we grant you the opportunity to request 1 re-migration from the same existing to the same new CMS platform/forum board during 14 days after we’ve completed the migration.
The Final Price of Extended Support Service Includes:
How it works
- Identify the type of your existing CMS/forum board (it may be Drupal, Joomla, WordPress, bbPress, PhpBB, etc.);
- Provide URL of your current website/forum (e.g. www.yourwebsite.com);
- Choose your new CMS platform/forum board (for instance, Joomla, WordPress, Drupal, bbPress, PhpBB, etc.);
- Specify your site/forum access details, such as Admin Site URL, login, password;
Our team will perform Demo Migration of 10 content pages to provide you with the possibility to observe the future look of your website/forum on a new CMS platform or forum board. After that, you will need to confirm the Complete Migration step so that we could proceed.
- In case the amount of the migrated pages crosses the limit of the Extended Support Service plan, then you will have to pay extra charges for the additional pages;
- Complete Migration process will be finished within 14 business days after confirming all the necessary access details. Thus, if the access data is wrong or incomplete, our team will have to contact you, and in this case, the date of order fulfillment will be delayed;
- You have the right to request for any customizations related to your website migration during the 30-day period after result validation. Beyond that time all the requested modifications will be performed for an extra cost.