What to do in case the server responds with 403 Forbidden?

403 Forbidden error indicates that access to some files or folders is limited. Try the following solutions to resolve the issue:
  1. Your firewall may be causing this by blocking access to the server for our IP addresses. To enable data exchange between your websites, ask your hosting provider to add the following IPs to the whitelist or do it on your own:
  • 196.16.199.139:48990
  • 172.241.133.88:48990
  • 172.241.134.193:48990
  • 168.81.218.69:48990
  • 139.99.164.137:48990
  • 144.168.172.96:48990
  • 45.67.63.171:48990
  • 196.17.104.170:48990
  • 168.81.42.68:48990
  • 160.116.3.64:48990
  • 94.242.244.34:48990
  • 196.19.215.106:48990
This is done to enable data exchange between your websites. After the migration is complete, you'll be able to remove our IPs from the whitelist.  
  1. Check the access permissions. For ‘cms2cms’ folder specify the file permissions 755. For files in the ‘cms2cms’ folder specify permissions 644.
  2. Find out whether there are access restrictions for bridge file. They are usually specified in .htaccess file. Contact your system administrator for details.

403 Forbidden error indicates that access to some files or folders is limited. Try the following solutions to resolve the issue:

  1. Your firewall may be causing this by blocking access to the server for our IP addresses. To enable data exchange between your websites, ask your hosting provider to add the following IPs to the whitelist or do it on your own:
  • 196.16.199.139:48990
  • 172.241.133.88:48990
  • 172.241.134.193:48990
  • 168.81.218.69:48990
  • 139.99.164.137:48990
  • 144.168.172.96:48990
  • 45.67.63.171:48990
  • 196.17.104.170:48990
  • 168.81.42.68:48990
  • 160.116.3.64:48990
  • 94.242.244.34:48990
  • 196.19.215.106:48990

This is done to enable data exchange between your websites. After the migration is complete, you’ll be able to remove our IPs from the whitelist.

 

  1. Check the access permissions. For ‘cms2cms’ folder specify the file permissions 755. For files in the ‘cms2cms’ folder specify permissions 644.
  2. Find out whether there are access restrictions for bridge file. They are usually specified in .htaccess file. Contact your system administrator for details.

Posted in: FAQ, Migration Wizard Troubleshooting

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