Absolutely incredible service. I haphazardly deleted parts of my site by mistakenly entering the wrong forum directory prior to conversion. At 3AM(!) an online chat rep told me that not only would she be able to restore a backup but then she’d also re-convert my data… ALL WHILE I SLEPT. When I woke up the next morning my site was back to normal and my forums were perfectly imported. Best $26 I ever spent.