Basic Support Service
The current Support Service Package is aimed at fulfilling your basic CMS/forum migration requirements
What’s included in Basic Support Service Package
- Migration of up to 1 000 pages.Along with all the content included here (pages, posts, articles, images, users, comments, anything you say);
- Customized data migration.If you have your own requirements on how, which and where a certain piece of data should be moved to, rely this task to us;
- 6 hours of Technical Support.Our team of tech-engineers will be working 6 hours solely on your smooth data migration;
- Migration made on time.We complete the entire migration process in 7 business days after verifying access details;
- Personal Account Manager.Always informs you how your data migration process is going;
- Pre-migration Audit.This means that our team will examine your existing website/forum, its configuration, database structure, data types and hosting parameters. This is done to ensure lossless data migration;
- Migration Setup.Our team will handle the entire migration process, the only thing you’ll need to do, is to provide necсessarry access details;
- Demo Migration and the Results Preview.We will launch Demo Migration of 10 content pages and their related entities for you to check the migration results first;
- After Migration Audit.To make sure the migration process went well and fine, our team checks your website/forum database and if every smallest content item is on its place;
- 1 Remigration Within 7 Days.In case you will need to perform re-migration we grant you the opportunity to request 1 re-migration from the same existing to the same new CMS platform/forum board during 7 days after we’ve completed the migration.
The Final Price of Basic Support Service:
How it works
- Point out your existing CMS/forum type, the platform you want to migrate from (like WiX, Drupal, Joomla, WordPress, bbPress, PhpBB etc.);
- Then provide your existing website/forum URL from which you want migrate data (like, www.yourwebsite.com);
- Tell us to which CMS platform/forum board you’re going to migrate (like WordPress, Drupal, Joomla, bbPress, PhpBB, etc.), providing your new website/forum URL;
- To start migration process, we will need your existing and new websites/forum access details (Admin Site URL, Admin Login, Admin Password). Don’t worry, we won’t tell anyone 😉 this info is strictly confidential;
The final step is we perform Free Demo migration of 10 content pages to let you see the results first. If you give the green lights, we complete the entire migration process by copying all the data from your old website/forum to the new one.
- If the number of pages migrated exceeds the limits of Basic Support Service plan, you will be charged additionally for the extra pages.
- We will complete migration in 7 business days after verifying access details. If it is not possible to access your website/forum due to wrong website/forum info or provided information isn’t enough to complete the order, our Support Team will contact you. Please note, in this case order fulfilment date will be postponed.
- If you don’t request any modifications for 30 days after our tech engineers validate the result of migration, the Package is considered to be successfully performed. After 30 days time is up, all customizations will be done for additional cost.