Why am I being charged VAT?According to international rules, every CMS2CMS account refill is accompanied with tax collection. To be more specific, PayPro, the company handling taxes from CMS2CMS, collects VAT from Canada and EU countries. For EU, VAT is collected according to the international rules of the VAT and then sent to the state the purchaser is from. For Canada, the GST/HST is collected and paid to the Government of Canada. However, according to the Canadian law, you can get a compensation from the State by providing GST number of the company receiving the payment, i.e. CMS2CMS. Please, contact our support team to request the GST number. Every EU country has its specific VAT percentage that can be seen after the country is chosen. You do not need to pay VAT if you are a business with a valid VAT ID. If you have paid the vat, provide us with your valid VAT id and our accounting department will refund you the VAT. Private individuals cannot have VAT refunded. Fixed VAT is collected with each recurring payment. Here you can find more information about VAT rates for different countries. The residences of the countries not included in the list won’t be charged while refilling CMS2CMS account. After each successful payment, PayPro is sending an invoice to the customers' email indicated on the order page. Find out how to avoid paying VAT.
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