What if the migration doesn’t work for me?

We strongly recommend to try the Demo Migration before making any payments. You will be able to check the migration performance for the limited number of items.

If the Migration does not work for you, please contact our Support Team. Our technical engineers will investigate the issue and provide you with relevant solutions.

The main reasons of migration interruption can be the following:

  • the connection to your website is interrupted or not available;
  • the issue occurred with your Source/Target Database;
  • you were trying to proceed with two or more migrations at the same time for the same websites;
  • Bridge.php file was deleted during the migration process.

Posted in: FAQ, General Service Questions

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Need more help?

If you've got a specific issue with your migration or a question that isn't answered in this section, we are here for you. Feel free to contact us with your requests and we'll do our best to answer within 24 hours or less.